INSHUR Selects Five Sigma for Its UK Claims Operations

When INSHUR wanted to start processing claims in-house in the U.S., the insurtech company turned to Five Sigma. Here’s why it’s now doing the same in the U.K.


We are happy to announce that INSHUR, an innovative insurance provider focusing on commercial auto insurance for the gig economy, has selected Five Sigma’s claims management solution to handle its customers’ insurance claims in the United Kingdom.

INSHUR’s U.K. team made the decision to start working with Five Sigma after seeing the success the company had already achieved working with Five Sigma in the U.S. starting in 2020. In both countries, INSHUR had initially outsourced its claims management, before deciding to use a digital claims solution to bring that process in-house.

INSHUR’s business model is built around the idea of making insurance as simple, user-friendly, and safe as possible for customers. At the heart of that approach are the company’s website and mobile apps, where customers can search for, buy, and manage their insurance policies with no need for paper forms. INSHUR first started operating in New York City, serving the city’s Uber drivers, before expanding both its geographic reach and its customer base. To date, tens of thousands of drivers in the U.S., the U.K., and the Netherlands have chosen to work with INSHUR.

A shared commitment to innovation, data, and excellent customer experience

When INSHUR was considering working with Five Sigma, the two companies’ similarities stood out as clear advantages. As a data-focused insurtech company, we share both an innovative outlook and a commitment to providing an excellent customer experience with INSHUR. No less importantly, the scalability of our agile SaaS platform enables INSHUR to expand its claims-processing capacity rapidly, easily, and efficiently—helping the insurance provider keep up with a growing customer base in a cost-effective way.

Another key reason for choosing Five Sigma was the ease of use our intelligent, end-to-end platform offers both INSHUR and its own customers.

For example, when a driver in the U.S. or the U.K. files a claim through INSHUR’s website or mobile app, our technology automatically populates policy data and assigns the claim to an adjuster based on its complexity and the adjuster’s workload. Meanwhile, claims adjusters can manage any given claim from a single view, with convenient access to all the details they need, as well as smart recommendations to help them make better-informed decisions. And customers and claims adjusters can communicate right through the platform—whether via phone calls, video calls, or text messages—automatically creating a record of all communications.

Adding to the benefits that INSHUR enjoys with Five Sigma are the flexibility, customizability, and efficiency that come from our cloud-based, mobile-friendly software and our integrations with third-party APIs. For instance, we provided INSHUR with a customized solution for the U.K., taking into account differences between the U.K. and other markets such as differing regulations. Meanwhile, our use of APIs enables our platform to help determine whether a given claim is fraudulent by automatically searching the National SIRA database, the United Kingdom’s leading database for detecting financial crimes including fraud. And our cloud-based claims management technology makes it easy for both drivers and claims adjusters to use our platform from anywhere.

As we expand our work with INSHUR from the U.S. to the U.K., this is an exciting day for us at Five Sigma. We’re excited to see how our partners at INSHUR continue to bring digital-first innovation to the insurance industry, excited to see the company continue to grow, and excited to be part of its journey. Most of all, we’re excited to play an expanded role in helping INSHUR to maximize its success by making insurance easier, more efficient, more intelligent, and more customer-focused.

For more on our partnership with INSHUR, check out today’s press release.

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